/* NWIP operator workspace: deliberately scoped away from customer chat. */
.operator-workspace{--navy:#102f40;--teal:#087b74;--line:#dce6e9;background:#f3f6f7;color:#1d3745;font-size:14px;line-height:1.5;display:flex;min-height:100vh}
.operator-workspace [hidden]{display:none!important}.operator-workspace button,.operator-workspace input,.operator-workspace select,.operator-workspace textarea{font-size:14px;border-color:#d1dfe3;border-radius:8px}.operator-workspace button{font-weight:600;min-height:40px;background:var(--teal)}.operator-workspace .quiet{background:#fff;color:#315362;border:1px solid #cddde2}.operator-workspace button:hover:not(:disabled){filter:brightness(.96)}.operator-workspace :focus-visible,.operator-login :focus-visible{outline:3px solid #45b8a9;outline-offset:3px}.workspace-nav{width:222px;flex:none;background:var(--navy);color:#fff;position:fixed;inset:0 auto 0 0;padding:30px 20px;display:flex;flex-direction:column}.brand{color:inherit;text-decoration:none;font-size:34px;letter-spacing:-2px;font-weight:850;display:block}.brand span{display:block;font-size:9px;letter-spacing:2.5px;font-weight:600;color:#9dbbc7;margin-top:-3px}.nav-caption{font-size:10px;letter-spacing:2px;color:#87a5b2;margin:45px 12px 12px}.workspace-nav nav{display:grid;gap:8px}.nav-item{color:#bdd0d8;text-decoration:none;padding:12px;border-radius:9px;font-weight:550}.nav-item.current,.nav-item:hover{background:#234959;color:#fff}.nav-item.current{box-shadow:inset 3px 0 #57c9b2}.nav-footer{margin-top:auto;padding:25px 8px 0;font-size:12px;color:#d4e8e9}.nav-footer div{font-size:10px;color:#87a5b2;margin:8px 0 0 16px}.workspace-body{margin-left:222px;min-width:0;width:calc(100% - 222px)}.workspace-header{background:#fff;color:#1d3745;border-bottom:1px solid var(--line);padding:22px 32px;gap:16px}.workspace-header h1{font-size:22px;font-weight:700;margin-top:3px;letter-spacing:-.4px}.eyebrow{font-size:10px;font-weight:750;letter-spacing:1.5px;color:#67808e}.operator-profile{display:flex;align-items:center;gap:12px}.operator-profile small{display:block;color:#6e8591;font-size:11px}.avatar{display:grid;place-items:center;border-radius:50%;width:38px;height:38px;background:#e1f2ed;color:#13685c;font-weight:700}.workspace-main{max-width:1600px;margin:0 auto;padding:26px 30px}.queue-intro{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px}.queue-intro h2{font-size:22px;letter-spacing:-.5px;margin:0 0 4px}.queue-intro p{margin:0;font-size:13px}.live-indicator{color:#338271;font-size:11px;white-space:nowrap}.queue-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:24px}.queue-stats>div{padding:17px 20px;background:#fff;border:1px solid var(--line);border-radius:12px;display:flex;justify-content:space-between;align-items:center;gap:12px}.queue-stats span{font-size:12px;color:#687f8a}.queue-stats b{font-size:25px;font-weight:650}.support-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:18px;align-items:start}.queue-panel,.case-panel{border:1px solid var(--line);background:#fff;border-radius:12px;overflow:hidden}.queue-panel{padding:16px}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.panel-heading h3{font-size:14px;margin:0}.pill{background:#eaf2f3;border-radius:20px;padding:3px 9px;font-size:11px}.queue-panel>input{width:100%;margin:16px 0 10px;background:#f7f9fa}.queue-filters{display:flex;align-items:center;gap:8px;margin-bottom:16px}.queue-filters select{width:100%;min-width:0;font-size:12px;padding:9px}.queue-filters label{display:flex;align-items:center;gap:5px;white-space:nowrap;font-size:11px;margin:0}.conversation-list{max-height:75vh;overflow:auto}.operator-workspace .conversation{display:block;width:100%;text-align:left;margin:0 0 9px;background:#f8fafb;border:1px solid #e2e9ed;color:#274755;border-radius:9px;padding:13px}.operator-workspace .conversation.selected{border-color:#188e82;background:#eef9f5;box-shadow:inset 3px 0 #188e82}.conversation strong,.conversation small{display:block}.conversation strong{font-size:13px;margin:7px 0}.conversation small{font-size:11px;color:#6b8390}.case-preview{font-weight:400!important;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.case-tag{font-size:9px;letter-spacing:.7px;font-weight:700;text-transform:uppercase;color:#4f7c89}.case-tag.high{color:#a45432}.empty-state{min-height:500px;display:grid;align-content:center;justify-items:center;text-align:center;color:#708692;padding:32px}.empty-state>span{font-size:45px;color:#99b6bd}.empty-state h3{margin:15px 0 4px;color:#365665}.empty-state p{max-width:310px;font-size:13px}.case-header{padding:21px 23px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line)}.case-header h2{font-size:20px;margin:5px 0;letter-spacing:-.3px}.case-contact{font-size:12px}.status-badge{border-radius:20px;background:#e9f1f4;color:#356476;padding:6px 11px;font-size:11px;font-weight:700;white-space:nowrap}.status-badge[data-state=awaiting]{background:#fff1d9;color:#956d1c}.status-badge[data-state=active]{background:#e1f4ec;color:#16705b}.status-badge[data-state=resolved]{background:#f0f1f4;color:#737b86}.ownership-bar{padding:12px 22px;background:#f9fbfc;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:8px;flex-wrap:wrap}.ownership-bar>span{margin-right:auto;font-size:12px}.ownership-bar button,.ownership-bar select{font-size:11px;min-height:32px;padding:6px 9px}.case-columns{display:grid;grid-template-columns:minmax(0,1fr) 270px}.case-thread{min-width:0;display:flex;flex-direction:column}.operator-workspace .messages{padding:15px 20px;min-height:330px;max-height:60vh;margin:0;overflow:auto}.operator-workspace .message{font-size:13px;line-height:1.6;border-radius:11px;padding:12px;margin:10px 0;background:#f1f5f7}.operator-workspace .message.customer{background:#ecf6f2;margin-left:8%}.operator-workspace .message.operator{border-left:3px solid #159b8b}.operator-workspace .message.system{background:#f9f7f0;font-size:11px;text-align:center}.operator-workspace .role{font-size:10px;text-transform:none;font-weight:600;color:#6e8793}.reply-composer{display:grid;gap:8px;padding:16px 20px;border-top:1px solid var(--line)}.reply-composer label{font-weight:650;margin:0;font-size:12px}.reply-composer textarea{resize:vertical;width:100%;min-height:95px;background:#fafcfc}.reply-composer>div{display:flex;justify-content:space-between;align-items:center;gap:10px}.reply-composer .muted{font-size:10px}.case-context{background:#fcfdfd;border-left:1px solid var(--line);padding:20px 17px;font-size:12px;overflow-wrap:anywhere}.case-context>section{margin:0 0 23px;padding-bottom:18px;border-bottom:1px solid var(--line)}.case-context h3{font-size:13px;margin:7px 0 12px}.case-context #escalations{font-size:12px;line-height:1.7;max-height:340px;overflow:auto}.case-context form{display:grid;gap:8px}.case-context input,.case-context select{width:100%;font-size:12px}.case-context form label{margin:0}.case-context button{font-size:11px;min-height:34px}.case-context .actions{display:grid}.case-context details{font-size:11px}.case-context pre{font-size:10px;max-height:250px;overflow:auto}.availability-panel,.account-panel{padding:18px 2px;font-size:12px;color:#587482}.availability-panel form,.account-panel form{margin-top:12px}.workspace-footer{padding:16px 30px;font-size:11px;color:#8296a0}.operator-workspace #error:empty{display:none}.user-form{display:grid;grid-template-columns:1fr 1fr;gap:16px}.user-form label{display:grid;gap:6px;margin:0}.user-row{display:flex;gap:12px;align-items:center;flex-wrap:wrap;padding:15px 0;border-bottom:1px solid var(--line)}.user-row strong{margin-right:auto}.user-row small{display:block;color:#738995}.user-row button,.user-row select{font-size:12px}.operator-login{background:#eff4f6;min-height:100vh;display:grid;place-items:center;color:#1d3745;padding:30px}.login-shell{max-width:1040px;min-height:600px;width:100%;padding:0;margin:0;display:grid;grid-template-columns:1fr 1fr;border-radius:18px;overflow:hidden;background:#fff;box-shadow:0 20px 80px #183d4b12}.login-brand{padding:45px;background:#102f40;color:#fff;display:flex;flex-direction:column;justify-content:space-between}.login-brand .eyebrow{color:#71c6b6}.login-brand h1{font-size:35px;line-height:1.2;letter-spacing:-1px;margin:18px 0}.login-brand p{font-size:14px;line-height:1.8;color:#b1cad4;max-width:330px}.login-brand small{color:#88a9b8;font-size:11px}.login-form-panel{padding:55px;display:grid;align-content:center}.login-form-panel h2{font-size:26px;margin:10px 0}.login-form-panel form{display:grid;gap:8px;margin-top:30px}.login-form-panel label{margin:8px 0 0;font-size:12px;font-weight:650}.login-form-panel input{width:100%;background:#fafcfc;border-color:#d6e2e7;min-height:46px}.login-form-panel button{background:#087b74;border:0;min-height:46px;margin-top:12px}.login-form-panel p{font-size:12px}.login-help{margin-top:28px;line-height:1.7}.login-form-panel a{font-size:12px;color:#177b74;text-decoration:none}
@media(min-width:1700px){.case-columns{grid-template-columns:minmax(0,1fr) 320px}}@media(max-width:1250px){.support-layout{grid-template-columns:265px minmax(0,1fr)}.case-columns{grid-template-columns:1fr}.case-context{border-left:0;border-top:1px solid var(--line);display:grid;grid-template-columns:1fr 1fr;gap:18px}.case-context>section{margin:0}.workspace-main{padding:22px 20px}.workspace-nav{width:195px;padding:25px 15px}.workspace-body{margin-left:195px;width:calc(100% - 195px)}}@media(max-width:850px){.workspace-nav{position:static;width:100%;padding:14px 20px;display:flex;flex-direction:row;align-items:center;gap:25px}.workspace-nav .brand{font-size:25px}.workspace-nav .brand span{font-size:7px}.workspace-nav nav{display:flex;gap:4px}.nav-item{font-size:12px;padding:9px}.nav-caption,.nav-footer{display:none}.operator-workspace{display:block}.workspace-body{width:100%;margin:0}.workspace-header{padding:18px 20px}.queue-intro{display:block}.live-indicator{display:block;margin-top:12px}.queue-stats{gap:8px}.queue-stats>div{padding:12px;display:grid;gap:4px}.queue-stats span{font-size:10px}.queue-stats b{font-size:22px}.support-layout{grid-template-columns:230px minmax(0,1fr)}.case-context{grid-template-columns:1fr}.operator-profile strong{font-size:12px}.case-header{padding:16px}.ownership-bar{padding:12px 16px}.operator-login{padding:15px}.login-shell{min-height:520px}.login-brand{padding:30px}.login-brand h1{font-size:27px}.login-form-panel{padding:32px}}@media(max-width:600px){.workspace-nav{display:block;padding:15px}.workspace-nav nav{margin-top:12px;overflow:auto}.workspace-header{padding:15px}.workspace-main{padding:18px 12px}.operator-profile .avatar{display:none}.operator-profile small{display:none}.queue-intro h2{font-size:19px}.queue-intro p{font-size:12px}.queue-stats{grid-template-columns:repeat(2,1fr);margin-bottom:16px}.support-layout{grid-template-columns:1fr}.conversation-list{max-height:260px}.case-columns{display:flex;flex-direction:column}.case-context{order:-1}.case-context #escalations{max-height:150px}.operator-workspace .messages{max-height:60vh;min-height:250px}.reply-composer>div{flex-wrap:wrap}.user-form{grid-template-columns:1fr}.login-shell{display:block;min-height:0}.login-brand{padding:25px}.login-brand>div,.login-brand>small{display:none}.login-form-panel{padding:30px 25px}.operator-profile{gap:8px}.workspace-header h1{font-size:19px}.workspace-header .eyebrow{font-size:9px}}